Patient Experience Survey

GP Patient Survey Results - 359 surveys sent out, 101 returned.

41% find it easy to get through to this GP practice by phone

51% find the receptionists at this GP practice helpful

41% are satisfied with the general practice appointment times available

17% usually get to see or speak to their preferred GP when they would like to

22% were offered a choice of appointment when they last tried to make a general practice appointment

43% were satisfied with the type of appointment they were offered

84% took the appointment they were offered

39% describe their experience of making an appointment as good

49% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

57% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

67% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

66% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

81% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

88% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

62% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment 

84% felt their needs were met during their last general practice appointment 

57% say they have had enough support from local services or organisation in the last 12 months to help manage their long term condition(s)

54% describe their overall experience of this GP practice as good



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