In an effort to improve response times, NHS 111 is recommending that patients concerned about COVID-19 should use the online assessment tool in the first instance.
The NHS in Leicester, Leicestershire and Rutland and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave your home for very limited purposes:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
- travelling for work purposes, but only where you cannot work from home
- If you go out, stay 2 metres (6ft) away from other people at all times
- Wash your hands as soon as you get home
Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.
Do not leave home if you or someone you live with has either:
- a high temperature
- a new, continuous cough
What to do if you need medical help
If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service. https://111.nhs.uk/covid-19/
Support for victims of domestic abuse
If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls.
If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
Care Quality Commission - read our latest inspection report
Changes to Repeat prescription ordering
Ordering repeat prescriptions
What is changing?
The way repeat prescriptions are ordered is changing for patients of Evington Medical Centre. From 9th March 2020 you will have to order your repeat prescriptions directly through the surgery, and not your high street or internet pharmacy or appliance contractor.
What is not changing?
If you already order repeat prescriptions directly through your GP practice this change will not affect you.
When you order your repeat prescription directly through the surgery, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.
Why is this change happening?
In Leicester City we are moving away from pharmacists ordering on behalf of patients, to ensure that excess medicines are not being ordered. This brings the city into line with the rest of Leicestershire and Rutland, where a similar change has previously been made.
For most people, being in charge of their own repeat prescriptions means that they only get the medicine they need at the time they need it. This can help prevent the build-up of unused or old medicines at home, which prevents waste and saves valuable NHS resources.
Estimates suggest that unused or partially used medication costs the NHS £300million each year, a figure which could pay for over 11,000 more community nurses or nearly 20,000 more drug treatment courses for breast cancer.
How do I order my prescription through my GP practice?
You can order repeat prescriptions through the surgery online, by post, or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.
The online route, through the NHS GP Online service, is quick and easy to set up and enables you to book GP appointments and view some of your medical records, as well as manage your prescriptions. You simply need to speak to staff at your GP practice, who will talk you through the process. Once set up to access GP services online, you can download the NHS app so you can order repeat prescriptions from your mobile phone.
Research carried out by NHS England indicates that 85% of people who use the service say that ordering prescriptions online is straightforward.
What are you doing to help patients who will find it difficult to order their own prescriptions?
We know that some patients may find it difficult to order prescriptions themselves and we are taking steps to identify these patients, so that they will still have the option to have their repeat prescriptions ordered for them. We are also encouraging any patients or carers to speak to us if they will find it difficult to order their prescriptions themselves. We do not want vulnerable patients to be disadvantaged by this change.
An “Exemption from Repeat Prescribing Changes” form is available for patients requesting help ordering their repeat medication. This form will be available at the GP practice and may also be available from your local pharmacy. Patients should complete the form and return it to their GP practice. Any exemptions will be subject to agreement by the GP practice.
Find out more on the Leicester City CCG website http://bit.ly/Leicester-Repeat-Meds